Refund Policy
Understanding our commitment to your satisfaction and learning experience at vestrilumora
Refund Eligibility Overview
At vestrilumora, we're committed to providing exceptional financial education that meets your learning goals. Our refund policy reflects this commitment while maintaining fairness for all participants. We understand that circumstances change, and we've designed our policy to accommodate genuine needs while protecting the integrity of our educational programs.
Refunds are considered on a case-by-case basis, taking into account the specific circumstances of your enrollment, participation level, and the nature of your request. We believe in transparency, so this policy outlines exactly what you can expect throughout the refund process.
Important Timeline Note
All refund requests must be submitted within specific timeframes outlined in your course enrollment agreement. Late requests may not be eligible for consideration, regardless of circumstances.
Detailed Refund Process
Submit Written Request
Contact our student services team at info@vestrilumora.com with a detailed explanation of your refund request. Include your enrollment details, course information, and specific reasons for requesting the refund. We require all requests to be submitted in writing for proper documentation.
Initial Review Period
Our team will acknowledge your request within 2 business days and begin a comprehensive review process. This includes checking your enrollment status, course participation, and eligibility against our refund criteria. You may be contacted for additional information during this phase.
Decision Notification
Within 7-10 business days of receiving all required documentation, we'll notify you of our decision via email. If approved, we'll provide details about the refund amount and processing timeline. If denied, we'll explain the specific reasons and any available alternatives.
Processing and Payment
Approved refunds are processed within 14-21 business days from the approval date. Refunds are issued to the original payment method when possible. For alternative payment methods, additional processing time may be required.
Course Withdrawal Refunds
Students who withdraw from courses within the first 14 days of enrollment may be eligible for a partial refund, minus administrative fees. The refund percentage decreases based on course completion and resource access.
Medical Emergency Considerations
We understand that serious medical situations can interrupt your studies. Medical emergency refunds require documentation from a licensed healthcare provider and are reviewed with special consideration for individual circumstances.
Technical Issues and Platform Problems
If technical problems on our platform prevent you from accessing course materials for an extended period, you may be eligible for a prorated refund or course credit. We investigate all technical issues thoroughly.
Dissatisfaction with Course Content
While we strive for excellent content quality, if you're genuinely dissatisfied with course materials within the first two weeks, we'll work with you to find a solution, which may include a partial refund or course transfer.
Payment Method Considerations
The method of your original payment significantly affects refund processing times and procedures. Credit card refunds typically process within 5-10 business days after approval, though your bank may take additional time to post the credit to your account.
Bank transfers and direct debit refunds require additional verification steps and may take 10-15 business days to process. International payments may involve currency conversion and additional fees, which are deducted from the refund amount.
For payments made through third-party platforms or financing arrangements, refund procedures follow the terms of those specific agreements, which may extend processing times beyond our standard timeline.
Special Circumstances and Exceptions
We recognize that exceptional circumstances sometimes require flexibility in our standard refund policy. Military deployment, family emergencies, and other significant life events are considered on an individual basis with appropriate documentation.
Students experiencing financial hardship may be eligible for alternative solutions including payment plans, course deferrals, or partial refunds combined with future course credits. We encourage open communication about your situation.
Documentation Requirements
Special circumstance refunds require supporting documentation such as medical certificates, employer letters, or other relevant official documents. All documentation must be provided within 30 days of the refund request.
Need Help with Your Refund Request?
Our student services team is here to guide you through the refund process and answer any questions you may have about your specific situation.